How to Reset a Forgotten Bank Card PIN? What Documents Are Required?

Reset via Bank Counter

Bring valid passport and card to the bank.

Submit an application, verify identity (may need transaction records or registration info), then reset.

Via Online/Mobile Banking

Log in to the platform (if activated), go to "Password Management", and follow prompts.

Verify identity with passport number, registered phone, card details, etc. Some banks require security tools (e.g., USB key).

By Customer Service Hotline

Call the bank’s hotline, verify identity, and reset. Note: Some banks may require in-branch confirmation afterward.

Required document: Valid passport. Check with the bank for specific rules.