How to Claim Travel Insurance? Do I Need to Keep Paper Receipts? Are English Medical Bills Required?
Claims Process
1. Immediate Reporting
Contact your insurer promptly with:
● Policyholder's name & passport number
● Policy number
● Incident details (time/location/cause)
2. Required Documents
● Passport & visa copies
● Policy proof
● Additional by claim type:
Medical claims: Original receipts, medical records, test reports
Injury claims: Accident report + certified disability assessment
3. Submission
Submit via insurer's preferred method (online/email/post).
4.Review & Payment
Insurer verifies coverage → Approves payout per policy terms.
Key Notes
Paper receipts: Originals required for medical expense claims.
English bills: Usually not mandatory, but certified translations may be needed if policy requires.
Tip: Keep digital copies of all documents as backup.